{"id":18,"date":"2025-09-30T09:01:38","date_gmt":"2025-09-30T09:01:38","guid":{"rendered":"https:\/\/kleisureglobal.agrabazar.in\/?page_id=18"},"modified":"2025-10-03T13:01:15","modified_gmt":"2025-10-03T13:01:15","slug":"refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/kleisureglobal.com\/index.php\/refund-cancellation-policy\/","title":{"rendered":"Refund &amp; Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18\" class=\"elementor elementor-18\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e2c49e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e2c49e3\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4fa4bbf\" data-id=\"4fa4bbf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e2de22 elementor-widget elementor-widget-text-editor\" data-id=\"2e2de22\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffffff;\">At\u00a0<em>Kleisure Private Limited<\/em>\u00a0(a privately owned and MSME-registered consultancy), we strive to deliver transparent, reliable, and professional documentation and consultancy support services for travelers, students, and professionals. Our Refund and Cancellation Policy has been designed to provide complete clarity to all clients regarding the terms under which payments, refunds, and cancellations are processed. By engaging with our services, you agree to the conditions mentioned below.<\/span><\/p><p><span style=\"color: #ffffff;\">This policy applies to all services offered by\u00a0<em>Kleisure Private Limited<\/em>, including but not limited to:<\/span><\/p><ul><li><span style=\"color: #ffffff;\">Document preparation and review<\/span><\/li><li><span style=\"color: #ffffff;\">Drafting of cover letters, SOPs, and supporting documents<\/span><\/li><li><span style=\"color: #ffffff;\">Dummy flight and hotel bookings<\/span><\/li><li><span style=\"color: #ffffff;\">Travel insurance support<\/span><\/li><li><span style=\"color: #ffffff;\">Apostille and document legalization assistance<\/span><\/li><li><span style=\"color: #ffffff;\">Travel planning and advisory services<\/span><\/li><li><span style=\"color: #ffffff;\">Training, coaching, and consultancy support<\/span><\/li><\/ul><p><span style=\"color: #ffffff;\">We emphasize that\u00a0<em>Kleisure Private Limited<\/em>\u00a0does not provide government approvals, visas, or immigration guarantees. All final decisions are made by embassies, consulates, or other government authorities. Our services are strictly limited to consultancy, guidance, and documentation support.<\/span><\/p><ol><li><span style=\"color: #ffffff;\">General Principles of Refunds<\/span><\/li><\/ol><p><span style=\"color: #ffffff;\">1.1 Payments made to\u00a0<em>Kleisure Private Limited<\/em>\u00a0are for\u00a0<strong>professional consultancy and documentation services<\/strong>\u00a0and not for the guarantee of visa or immigration approval.<\/span><br \/><span style=\"color: #ffffff;\">1.2 Refunds are considered only in cases where services have not been delivered as per the scope agreed upon at the time of purchase.<\/span><br \/><span style=\"color: #ffffff;\">1.3 Once a service has been initiated, drafted, or partially delivered, refunds may not be applicable.<\/span><br \/><span style=\"color: #ffffff;\">1.4 Refund eligibility is determined on a\u00a0<strong>case-by-case basis<\/strong>, and the company reserves the right to deny or approve refund requests depending on circumstances.<\/span><\/p><ol start=\"2\"><li><span style=\"color: #ffffff;\">Cancellation by Clients<\/span><\/li><\/ol><p><span style=\"color: #ffffff;\">2.1 Clients may request cancellations for services prior to the initiation of work. If the cancellation request is raised:<\/span><\/p><ul><li><span style=\"color: #ffffff;\"><strong>Before commencement of service<\/strong>: A partial refund (after deducting administrative\/processing charges) may be issued.<\/span><\/li><li><span style=\"color: #ffffff;\"><strong>After commencement of service<\/strong>: No refund will be applicable once drafting, bookings, or consultation has begun.<\/span><\/li><\/ul><p><span style=\"color: #ffffff;\">2.2 If a client fails to provide required documents, information, or responses within the stipulated timeline,\u00a0<em>Kleisure Private Limited<\/em>\u00a0will consider the service as \u201cdelivered,\u201d and no refund shall be processed.<\/span><\/p><p><span style=\"color: #ffffff;\">2.3 Cancellation requests must be raised in writing via email to\u00a0kleisurepvtltd@gmail.com with complete details of the service purchased, transaction reference, and reasons for cancellation.<\/span><\/p><ol start=\"3\"><li><span style=\"color: #ffffff;\">Cancellation by Kleisure Private Limited<\/span><\/li><\/ol><p><span style=\"color: #ffffff;\">3.1 In rare circumstances,\u00a0<em>Kleisure Private Limited<\/em>\u00a0may cancel a service due to unforeseen operational or technical reasons. In such cases:<\/span><\/p><ul><li><span style=\"color: #ffffff;\">Clients will be offered an alternative service of equal value, OR<\/span><\/li><li><span style=\"color: #ffffff;\">A full refund will be issued if no alternative is suitable.<\/span><\/li><\/ul><p><span style=\"color: #ffffff;\">3.2 Refunds in such cases will be processed within\u00a0<strong>7\u201314 business days<\/strong>\u00a0from the date of cancellation confirmation.<\/span><\/p><ol start=\"4\"><li><span style=\"color: #ffffff;\">Non-Refundable Services<\/span><\/li><\/ol><p><span style=\"color: #ffffff;\">The following services are\u00a0<strong>strictly non-refundable<\/strong>\u00a0once initiated:<\/span><\/p><ul><li><span style=\"color: #ffffff;\">Dummy flight and hotel reservations once booking confirmations are generated.<\/span><\/li><li><span style=\"color: #ffffff;\">Drafting of SOPs, cover letters, or supporting documents once delivered.<\/span><\/li><li><span style=\"color: #ffffff;\">Travel insurance policies once issued.<\/span><\/li><li><span style=\"color: #ffffff;\">Apostille and document legalization once submission has begun.<\/span><\/li><li><span style=\"color: #ffffff;\">Advisory or consultancy sessions once completed.<\/span><\/li><\/ul><ol start=\"5\"><li><span style=\"color: #ffffff;\">Refund Eligibility<\/span><\/li><\/ol><p><span style=\"color: #ffffff;\">Refunds may only be processed under the following scenarios:<\/span><\/p><ul><li><span style=\"color: #ffffff;\">Duplicate payment due to technical errors.<\/span><\/li><li><span style=\"color: #ffffff;\">Payment made but service not initiated within the promised timeline, and no alternative resolution was provided.<\/span><\/li><li><span style=\"color: #ffffff;\">Service provided was materially different from what was described in official communication.<\/span><\/li><\/ul><p><span style=\"color: #ffffff;\">Refunds are\u00a0<strong>not applicable<\/strong>\u00a0under the following scenarios:<\/span><\/p><ul><li><span style=\"color: #ffffff;\">Visa refusal, rejection, or delay by embassies\/consulates\/government bodies.<\/span><\/li><li><span style=\"color: #ffffff;\">Incorrect or incomplete information provided by the client.<\/span><\/li><li><span style=\"color: #ffffff;\">Change of travel plans or personal reasons for cancellation.<\/span><\/li><li><span style=\"color: #ffffff;\">Delays caused by third-party service providers (airlines, hotels, insurance companies, courier agencies, or government offices).<\/span><\/li><\/ul><ol start=\"6\"><li><span style=\"color: #ffffff;\">Refund Process &amp; Timelines<\/span><\/li><\/ol><p><span style=\"color: #ffffff;\">6.1 To request a refund, clients must submit a formal refund request via email at\u00a0<strong>info@thevisacoach.in<\/strong>, including:<\/span><\/p><ul><li><span style=\"color: #ffffff;\">Full name<\/span><\/li><li><span style=\"color: #ffffff;\">Service purchased<\/span><\/li><li><span style=\"color: #ffffff;\">Date of purchase and payment proof<\/span><\/li><li><span style=\"color: #ffffff;\">Reason for refund request<\/span><\/li><\/ul><p><span style=\"color: #ffffff;\">6.2 Upon receiving a valid request,\u00a0<em>Kleisure Private Limited<\/em>\u00a0will review the case and notify the client within\u00a0<strong>5 business days<\/strong>\u00a0whether the request has been approved or denied.<\/span><\/p><p><span style=\"color: #ffffff;\">6.3 If approved, refunds will be processed within\u00a0<strong>7\u201314 business days<\/strong>\u00a0through the same payment method originally used. The client will be notified once the refund is issued.<\/span><\/p><ol start=\"7\"><li><span style=\"color: #ffffff;\">Deduction &amp; Processing Charges<\/span><\/li><\/ol><p><span style=\"color: #ffffff;\">7.1 All refunds, if applicable, will be subject to deduction of:<\/span><\/p><ul><li><span style=\"color: #ffffff;\">Administrative and processing fees<\/span><\/li><li><span style=\"color: #ffffff;\">Payment gateway charges<\/span><\/li><li><span style=\"color: #ffffff;\">Service charges for work already completed<\/span><\/li><\/ul><p><span style=\"color: #ffffff;\">7.2 The exact deduction will vary depending on the service purchased and the stage at which cancellation is requested.<\/span><\/p><ol start=\"8\"><li><span style=\"color: #ffffff;\">Dispute Resolution<\/span><\/li><\/ol><p><span style=\"color: #ffffff;\">8.1 In case of disagreements regarding refunds or cancellations, clients are encouraged to first contact our support team at\u00a0kleisurepvtltd@gmail.com\u00a0for resolution.<\/span><br \/><span style=\"color: #ffffff;\">8.2 If unresolved, disputes may be escalated to independent mediation or arbitration under the applicable laws of India.<\/span><br \/><span style=\"color: #ffffff;\">8.3 Jurisdiction: All legal matters arising under this policy shall fall under the courts of\u00a0<strong>New Delhi, India<\/strong>.<\/span><\/p><ol start=\"9\"><li><span style=\"color: #ffffff;\">Limitation of Liability<\/span><\/li><\/ol><p><span style=\"color: #ffffff;\">9.1\u00a0<em>Kleisure Private Limited<\/em>\u00a0shall not be liable for any indirect, incidental, or consequential losses arising out of refund or cancellation matters.<\/span><br \/><span style=\"color: #ffffff;\">9.2 Our total liability, under any circumstance, shall not exceed the amount paid by the client for the specific service in question.<\/span><\/p><ol start=\"10\"><li><span style=\"color: #ffffff;\">Policy Updates<\/span><\/li><\/ol><p><span style=\"color: #ffffff;\">10.1\u00a0<em>Kleisure Private Limited<\/em>\u00a0reserves the right to amend, modify, or update this Refund &amp; Cancellation Policy at any time without prior notice.<\/span><br \/><span style=\"color: #ffffff;\">10.2 The latest version will always be available on our official website\u00a0<strong><a style=\"color: #ffffff;\" href=\"http:\/\/www.kleisureglobal.com\">www.kleisureglobal.com<\/a><\/strong>.<\/span><br \/><span style=\"color: #ffffff;\">10.3 Clients are encouraged to review this policy periodically to stay informed.<\/span><\/p><ol start=\"11\"><li><span style=\"color: #ffffff;\">Important Disclaimers<\/span><\/li><\/ol><ul><li><span style=\"color: #ffffff;\"><em>Kleisure Private Limited<\/em>\u00a0does not guarantee visa approval. Refunds will not be provided in cases of refusal or delay caused by embassies or government bodies.<\/span><\/li><li><span style=\"color: #ffffff;\">Payments made to us are for\u00a0<strong>consultancy, documentation, and advisory services only<\/strong>, and not for government or embassy fees.<\/span><\/li><li><span style=\"color: #ffffff;\">All services are subject to the client\u2019s timely cooperation and accurate information sharing.<\/span><\/li><\/ul><ol start=\"12\"><li><span style=\"color: #ffffff;\">Contact Information<\/span><\/li><\/ol><p><span style=\"color: #ffffff;\">For cancellations, refunds, or further clarifications, clients may contact:<\/span><\/p><p><span style=\"color: #ffffff;\">\u00a0<strong>Kleisure Private Limited<\/strong><\/span><br \/><span style=\"color: #ffffff;\">208, Studio Apartment, Sector 16B, Dwarka,<\/span><br \/><span style=\"color: #ffffff;\">New Delhi \u2013 110078, India<\/span><\/p><p><span style=\"color: #ffffff;\">\u00a0<strong>Hotline:<\/strong>\u00a0+91-8448965741<\/span><br \/><span style=\"color: #ffffff;\">\u00a0<strong>Email:<\/strong>\u00a0kleisurepvtltd@gmail.com<\/span><br \/><span style=\"color: #ffffff;\">\u00a0<strong>Working Hours:<\/strong>\u00a0Mon\u2013Sat, 10:00 AM \u2013 07:00 PM IST<\/span><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At\u00a0Kleisure Private Limited\u00a0(a privately owned and MSME-registered consultancy), we strive to deliver transparent, reliable, and professional documentation and consultancy support services for travelers, students, and professionals. Our Refund and Cancellation Policy has been designed to provide complete clarity to all clients regarding the terms under which payments, refunds, and cancellations are processed. By engaging with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":"","_joinchat":[],"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kleisureglobal.com\/index.php\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kleisureglobal.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kleisureglobal.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kleisureglobal.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kleisureglobal.com\/index.php\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":4,"href":"https:\/\/kleisureglobal.com\/index.php\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":317,"href":"https:\/\/kleisureglobal.com\/index.php\/wp-json\/wp\/v2\/pages\/18\/revisions\/317"}],"wp:attachment":[{"href":"https:\/\/kleisureglobal.com\/index.php\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}